Shipping
Here's a simple and clean Shipping page for your website:
Shipping Information
Free U.S. shipping on every order. Ships from San Jose, CA. 100% authentic Pop Mart.
Questions? info@melpop.com
Processing Times
- In-stock: Ship in 1–2 business days (Mon–Fri, excluding holidays).
- Preorders: Ship once the manufacturer’s stock arrives. Orders with preorder + in-stock items ship together (place separate orders if you want split shipping).
Shipping (USA)
- Cost: Free on all orders—no minimum, no code needed.
- Carriers: USPS, UPS, or FedEx (we choose the fastest/economical method by destination).
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Typical transit (after dispatch):
- USPS Ground Advantage: 2–5 business days
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Priority/UPS Ground: 1–3 business days
Transit times are estimates and may vary due to weather/holidays
Tracking and Delivery
- You’ll receive a tracking email when your label is created.
- Please ensure your shipping address is correct; we can’t replace orders lost due to address errors.
- Large/valuable orders may require signature confirmation.
Packaging for Collectors
- Case-fresh, factory-sealed when specified; we pack to protect boxes/corners.
- Blind/Mystery boxes are random by design; we can’t guarantee specific characters unless stated.
Split Shipments
If an order requires multiple boxes, you’ll receive separate tracking numbers—still free.
Lost / Damaged in Transit
- If tracking shows Delivered but you can’t locate the package, check with household members/neighbors and contact the carrier.
- If an item arrives damaged, photograph the shipping box, label, and item and email info@melpop.com within 48 hours so we can help.
International
Currently U.S. only. We’ll update this page if that changes.
FAQ
- When will my order ship? In-stock: 1–2 business days.
- How much is shipping? Free on all U.S. orders.
- Are your products authentic? Yes — 100% authentic Pop Mart, sourced from official channels.
- Tracking: A tracking number will be provided via email once your order is on the way.